Friday, October 4, 2013

Task Sharepoint reported error 0x80070005

Complete error message is: Task 'Sharepoint' reported error (0x80070005) : 'You do not have permission to view this SharePoint List (<your sharepoint list name>). Contact the SharePoint site administrator. HTTP 302.'

Where is this happening: Microsoft Outlook 2007 and Microsoft Outlook 2010 connecting to Office 365 (Microsoft online).

How to fix it:
  • Go to Microsoft Outlook > Account Settings > SharePoint tab - click on the list in question and remove it.
  • Login to microsoftonline with admin credentials
  • go to manage sites and find the List in question
  • Click on connect list to Outlook
  • You will be prompted to allow this site to open outlook on the local machine
  • Next you will be prompted to login - use that users credentials (not the admin credentials with which you logged in to the Microsoftonline site)
  • Make sure to check the "stay logged in" checkbox
  • Outlook should synchronize the list successfully.
Why did this start happening now? Not sure - it looks like Microsoft changed something on sharepoint to cause this. Best I can tell is that the previous url was not a secure url whereas the new one that was added to the outlook account is an https address. That might be the only change but unfortunately you can't just edit the url on the account settings - you will have to remove the list and add it as described above.

Friday, August 30, 2013

How to fix Microsoft Office icons issue

Problem: the Microsoft Outlook icon on the task bar as well as on the start menu is showing as a generic icon instead of the envelope icon that is supposed to show up! This can happen to one or more of the Microsoft Office applications like Word, Excel, PowerPoint etc. when the icons library gets corrupted.
Possible solutions:

Solution 1 – rebuild the icons cache:
  1. Open Windows Explorer
  2. Go to C:\Users\<username>\AppData\Local
  3. Change the properties of the folder so that you can see the hidden files
  4. Locate the file called IconCache.db and delete it
  5. Reboot the machine – the IconCache.db will be re-created and hopefully you will see the correct icons showing up for each of the Microsoft Office applications.
Solution 2 – repair the Microsoft Office installation:
  1. Go to start / Control Panel
  2. Under the “Programs” group click on “Uninstall a program”
  3. Find “Microsoft Office” on the list and click on it once to select it then click on the “Change” button on the menu bar on top
  4. On the dialog window that appears select the “Repair” option and click “Continue”
  5. This should repair any issues with Microsoft Office including a corrupt icons library.
If neither of those fixes your problem then leave a comment here and we will try to help you.

Wednesday, February 6, 2013

Microsoft Outlook 2013 cannot connect to Exchange 2003

Microsoft Outlook 2013 does NOT work with Microsoft Exchange 2003 - know this before you excitedly try to upgrade. I unknowingly fell into this trap - I tried to upgrade a client, placed the order with Microsoft Store, got the license, downloaded and installed and to my surprise after I configured outlook and launched it I realized that it did not work as my client is still running Microsoft Exchange 2003 on the backend.

Then, even more surprising the un-install of Outlook 2013 from a Windows 8 machine "hung". I had to search around and found an article that pointed to a Microsoft page that in turn provided a "fix-it" gadget that was able to successfully remove Outlook 2013. What a pain!