Friday, April 18, 2014

Access switchboard stopped working - object or class does not support the set of events

One of our clients is running an old Access 2000 application that just stopped working. The message the user was getting was something like: "The expression On Open you entered as the event property setting produced the following error: Object or class does not support the set of events. ". The client also had Microsoft Access 2010 installed on the machine.

Cause:  a windows update changes the reference for the Microsoft Access Object Library to point to the latest version installed so the application is trying to use the wrong object library and therefore it does not work.

Solution: one way to fix this is to follow the following steps:
  1. Make sure Microsoft Access is not running on the machine;
  2. Locate the latest version of MSACC.OLB which should be under C:\Program Files\Microsoft Office\Office\Office12 or C:\Program Files\Microsoft Office\Office\Office14
  3. Rename MSACC.OLB to something like MSACC.OLB.bck
  4. Now start the application that is failing - this will trigger a re-configuration of Microsoft Access 2000 (or Access 2003) since it will not find the object library that is being referenced, and it will reset the reference back to the correct version of the library and the application should work.
  5. Make sure you rename MSACC.OLB.bck back to MSACC.OLB so that your newer version of Microsoft Access works correctly. This renaming does not affect the reference that caused the trouble in the first place.

Friday, October 4, 2013

Task Sharepoint reported error 0x80070005

Complete error message is: Task 'Sharepoint' reported error (0x80070005) : 'You do not have permission to view this SharePoint List (<your sharepoint list name>). Contact the SharePoint site administrator. HTTP 302.'

Where is this happening: Microsoft Outlook 2007 and Microsoft Outlook 2010 connecting to Office 365 (Microsoft online).

How to fix it:
  • Go to Microsoft Outlook > Account Settings > SharePoint tab - click on the list in question and remove it.
  • Login to microsoftonline with admin credentials
  • go to manage sites and find the List in question
  • Click on connect list to Outlook
  • You will be prompted to allow this site to open outlook on the local machine
  • Next you will be prompted to login - use that users credentials (not the admin credentials with which you logged in to the Microsoftonline site)
  • Make sure to check the "stay logged in" checkbox
  • Outlook should synchronize the list successfully.
Why did this start happening now? Not sure - it looks like Microsoft changed something on sharepoint to cause this. Best I can tell is that the previous url was not a secure url whereas the new one that was added to the outlook account is an https address. That might be the only change but unfortunately you can't just edit the url on the account settings - you will have to remove the list and add it as described above.

Friday, August 30, 2013

How to fix Microsoft Office icons issue

Problem: the Microsoft Outlook icon on the task bar as well as on the start menu is showing as a generic icon instead of the envelope icon that is supposed to show up! This can happen to one or more of the Microsoft Office applications like Word, Excel, PowerPoint etc. when the icons library gets corrupted.
Possible solutions:

Solution 1 – rebuild the icons cache:
  1. Open Windows Explorer
  2. Go to C:\Users\<username>\AppData\Local
  3. Change the properties of the folder so that you can see the hidden files
  4. Locate the file called IconCache.db and delete it
  5. Reboot the machine – the IconCache.db will be re-created and hopefully you will see the correct icons showing up for each of the Microsoft Office applications.
Solution 2 – repair the Microsoft Office installation:
  1. Go to start / Control Panel
  2. Under the “Programs” group click on “Uninstall a program”
  3. Find “Microsoft Office” on the list and click on it once to select it then click on the “Change” button on the menu bar on top
  4. On the dialog window that appears select the “Repair” option and click “Continue”
  5. This should repair any issues with Microsoft Office including a corrupt icons library.
If neither of those fixes your problem then leave a comment here and we will try to help you.

Wednesday, February 6, 2013

Microsoft Outlook 2013 cannot connect to Exchange 2003

Microsoft Outlook 2013 does NOT work with Microsoft Exchange 2003 - know this before you excitedly try to upgrade. I unknowingly fell into this trap - I tried to upgrade a client, placed the order with Microsoft Store, got the license, downloaded and installed and to my surprise after I configured outlook and launched it I realized that it did not work as my client is still running Microsoft Exchange 2003 on the backend.

Then, even more surprising the un-install of Outlook 2013 from a Windows 8 machine "hung". I had to search around and found an article that pointed to a Microsoft page that in turn provided a "fix-it" gadget that was able to successfully remove Outlook 2013. What a pain!

Wednesday, June 6, 2012

The requested media failed to mount. The operation was aborted.

Your Windows Server 2003, Small Business Server Backup fails with the error: “The requested media failed to mount. The operation was aborted.”

When you investigate the log you see that the tape mounted fine and a good portion of the backup completed successfully but then you see the above message and right after that “The operation was ended” and further down  “The operation did not successfully complete.”
The error message is not very telling – the most likely cause of your trouble is that there is not enough space on the tape anymore and that is why the backup is failing. You can take one or more of the following actions:
  1. Clean up – remove from the disk all the files and folders that are not needed anymore;
  2. Go to the backup configuration and exclude folders that might not need to be backed up;
  3. Get higher capacity tapes

Thursday, May 10, 2012

Cannot uninstall - msi is on a network resource that is not available

Symptom: You try to remove a program from your machine but the operation fails and you see a message along the lines of “the so and so msi is on a network resource that is not available”. Even if you try to locate the original msi and tell windows where it is it may still fail. This often happens when you are trying to install a new version of a software and the new version attempts to remove the old one but fails.

Cause:  the installation of that software has become corrupt. You may have manually deleted the files from your machine instead of properly uninstalling the application or something else happened on the machine but one way or another Windows cannot find the files it needs where it expects to find them in order to successfully remove the application.

Resolution:  Microsoft has provided a fix for this problem here: - this utility will clean up the registry entries belonging to that application so that you can install the new version of the application in question if you need to.

Wednesday, April 25, 2012

Email trouble error is 0x80004005-0x0004b9-0x000501

Symptom: you try to send an email using Outlook to someone and you get the following bounce back message:

Your message did not reach some or all of the intended recipients.

This message could not be sent. Try sending the message again later, or contact your network administrator. The client operation failed. Error is [0x80004005-0x0004b9-0x000501].

Possible causes and solutions:
  1. This error can be caused by intermittent network problems in which case simply resending the message should work.
  2. Outdated DNS entries on the cache in which case flushing the DNS cache should do the trick. To clear up the cache start the command line utility and type ipconfig /flushdns and hit enter. That should clear the cache so when you resend the email the recipient's address will be resolved again and it should work fine.  
  3. Local address book entries are out of sync with the corresponding server entries. In this case removing the particular address from your local address book should resolve the issue. In Outlook 2010 to remove the entry from your local address book do the following: start typing the address in question on the address bar of a new email, a drop down appears with all matching names; move the mouse over the address of interest and you will see a red "x" appear on the side of that name - click on it to remove that entry.
If you tried all the above and are still receiving he same error put a comment here and we will try to help you identify the problem.